How can data and artificial intelligence help identify where time and effort are being wasted in IT services, automate repetitive tasks, and improve service quality at the same time?
At the meetup, we will explore the practical journey from historical data to concrete decisions in day-to-day operations. Robert Kostka from Deutsche Telekom IT Solutions, who has more than 20 years of experience in data, analytics and technology, will show how data platforms, analytics, automation and AI can be combined to address real-world business challenges.
Participants will learn how data collection and visualization, analytics and AI can help identify opportunities for improvement and turn insights into concrete actions. The discussion will also focus on finding the right balance between automation, cost efficiency, service quality and human expertise.
The presentation will also offer insights into how experts from different fields collaborate, who is behind the initiative, and where it is heading next.
The event is part of the Data Analytics Meetings (DAM) series and will be held in Slovak this time. The event is supported by Košice IT Valley.
